After sales guarantee
Quality assurance policy
GALLERY provides lifelong maintenance service guarantee for all products, including free and payment of corresponding material fees. Artificial damage and not within the company's standard service policy, (free of labor costs) only need to pay the corresponding material costs; Those within the standard service policy are free of charge.
Free Shipping
The production cycle of customized products is 45-60 days, and the transportation cycle is generally 7-15 days. The specific time is subject to the time agreed with the customer.
After-sale service
The psychological construction of customer service personnel is absolutely not all smooth things, and there is absolutely no thing that can be solved by luck. Our service is valuable. I am happy to engage in customer service work and enjoy the happiness brought by customer service work.
Warranty scope:
The warranty period of leather products is 1 year;
The warranty period of hardware except functional iron frame is one year (including functional switch, hinge, pressure air support, guide rail, audio, etc.), the battery warranty period is one year, and the motor warranty period is three years;
The warranty of the manual function frame of the product (sofa) function iron frame is 5 years, and the warranty of the electric function frame is 3 years;
The warranty period of product wooden frame (sofa wooden frame) is 5 years;
The warranty period of product auxiliary materials is 1 year;
Please refer to the warranty manual for more details about the warranty scope of GALLERY sofa products.